Work Experience - Integro

Integro (Oct 2010 to Current)

Application Implementation and Support Engineer

  • Support and case management for eDiscovery Manager
  • Stored IQ VM - OVA install and network configuration
  • Support & administration for IBM Content Collector including task route management, metadata mapping
  • Support for IBM FileNet/P8

System Administrator                                    

  •     VMware vSphere, vCenter and ESX – Install/maintenance, new virtual machines for multiple Prod applications and development/QA teams
  •     Exchange – Install & administration (GPO, PowerShell, LDAP, new users)
  •     DB2, SQL install, stored procedures, maintenance jobs, reporting queries
  •     Responsible for Domino to Office365 mailbox migration project
  •     Domino server install and administration (user, group and ACL maintenance)
  •     Colocation & office networking administration including Fortigate/Fortinet router, network attached storage (HP) and VPN
  •     Domain management
  •     Managed IT budget (servers) of $30K

Sales Engineer Support

  • Virtual machine (VMWare) - IBM & Microsoft software install and customization
  • Integro & IBM product demos to existing & potential customers
  • Responsible for sales team - demo accounts

Microsoft Azure Administraion

  • Manage Office 365 - Active Directory & Exchange
  • Create and manage virtual machines for production & development

Support Desk Management

  • ZenDesk design for Help Center and ticket form
  • Help Desk scope included customer application support, managaned services and internal applications
  • Coordination with development team for customer enhancements and defect fixes

Customer Managed services

  • Server and application health check reporting
  • Named support ticket management for application upgrade request, outages resolution
  • Managing applications tickets for IBM (PMRs), Transvault, ECMG and other supported applications
  • SQL & DB2 Maintenance & backups

Email Manager Application

  • Installing IIS, Windows Service & SQL DB - .NET application components
  • Tuning application with thread counts, SQL pooling & indexes
  • Customer deployments include up to 20 servers, load balancers, and manage 500 - 90,000 mailboxes

Internal Managed Services - responsible for solution selection, budget, deployment and maintenance

  • FTP (30 accounts)
  • SMTP for applications
  • Video streaming for webinars and customer training

"The only limit is the one you set yourself" -- Felix Baumgartner